Xbox has started rolling out a new AI-powered chatbot called Support Virtual Agent.
It’s available now for US-basedXboxInsiders, ahead of a wider release planned for a later date.
According to Megha Dudani, senior product manager lead atMicrosoftGaming, the new feature is designed to “help Xbox players more efficiently solve their support-related gaming issues”.
It can “quickly access information from support.xbox.com to answer questions relevant to Xbox console and game support issues”, she said onXbox Wire.
As previously reported, players can ask the chatbot questions via text or voice. If it’s unable to solve the problem, players can request to chat with a live support agent if it’s within Xbox support’s normal working hours.
The Xbox Insider Programme lets players offer feedback on the latest Xbox system updates, as well as in-development features and games, on consoles and Windows 10/11 devices.
Players interested in signing up to the programme need to download theXbox Insider Hubfor consoles orPC.
Last November, Xbox announceda multi-year deal with Inworldto build AI dialogue and narrative tools at scale.
Inworld hit the headlines last summer after aGrand Theft Auto 5modlet players talk to NPCs using its generative AI platform.
