Sony has announced plans to take new live service shooter Concord offline, pull the game from sale and offer refunds to all players who bought it.
The news follows reports that the PS5 andPCgamemay have sold as few as 25,000 copiesacross both platforms since its release on August 23.
The announcement was made in aPlayStation Blogpost by Ryan Ellis, game director atSony‘s Firewalk Studios.
“Concordfans — we’ve been listening closely to your feedback since the launch of Concord onPlayStation 5and PC and want to thank everyone who has joined the journey aboard the Northstar. Your support and the passionate community that has grown around the game has meant the world to us,” he said.
“However, while many qualities of the experience resonated with players, we also recognize that other aspects of the game and our initial launch didn’t land the way we’d intended. Therefore, at this time, we have decided to take the game offline beginning Jun 26, 2025, and explore options, including those that will better reach our players.
“While we determine the best path ahead, Concord sales will cease immediately and we will begin to offer a full refund for all gamers who have purchased the game for PS5 or PC.”
Once refunded, players will no longer have access to the game, which cost $40 / £35.
PS5 players who bought the game from thePlayStationStore or PlayStation Direct will receive a refund to their original payment method, although Sony said this may take 30-60 days to appear on bank statements.
“For customers who have purchased a physical copy at a retailer location outside of PlayStation directly, please refer to the refund process of the retailer you purchased it from to obtain your refund,” Ellis said.
PC players who purchased the game throughSteamand theEpic Games Storewill be refunded “over the coming days”, he added.
Washington-based Firewalk was founded in 2018 and wasacquired by Sony last year. Concord, its debut game, wasreportedlyin development for around eight years.
The title received “mixed or average” reviews from critics, according to review aggregation website Metacritic, where it has scores of 62 (PS5) and (65 PC). At the time of publication, Concord has just 34 players in-game on Steam, according toSteamDB.
VGC’sConcord reviewcalled it “a good shooter divorced from the reality of its genre.”
We wrote: “Concord is a good shooter built on a release strategy and price point that would have been far more at home in 2017, and feels dated today. The game – which is a multiplayer-only, live-service hero shooter – does provide fun, but even at its best, we never felt strongly enough about it that we’d tell someone with three or four other live-service games on the go to drop what they’re doing, pay $40 and jump on.”
Further reading
Concord’s performance represents a major setback for PlayStation’s live service ambitions. Sony said last November that it washalving the number of live service games it planned to releaseover the next few years in a bid to ensure they met quality expectations.
The following month,Naughty Dogconfirmed that Sony hadcancelled plans to release The Last of Us Onlinefollowing several years in development.
